How do I get a water bill credit for a sprinkler leak in Austin?

To claim an Austin Water leak adjustment credit, you must hire a licensed professional to repair the underground leak, download the official application from the city utilities portal, attach the itemized licensed invoice, and submit the packet within 90 days of the repair.

What documentation does Austin Water require for a leak adjustment?

Austin Water requires a completed Leak Adjustment Application and an itemized repair invoice from a licensed professional showing the repair date, physical address, and a technical description of the mechanical fix containing valid TCEQ Licensed Irrigator credentials.

How to Claim an Austin Water Bill Credit for a Sprinkler Leak

Simply Sprinkler
Jun 23
2 min read

Finding out you have an underground sprinkler leak is frustrating enough—but opening your monthly utility bill to see a massive, unexpected spike in charges can truly ruin your week.

Fortunately, the City of Austin recognizes that mechanical failures happen under our shifting limestone terrain. If an underground line break or stuck zone valve caused your water usage to skyrocket, Austin Water allows you to request a financial credit on your bill.

However, you cannot simply call them up and ask for a discount. The city enforces strict compliance guidelines. Here is the step-by-step process to secure your leak adjustment credit using your professional invoice from Simply Sprinkler of Texas.

Step 1: Secure a Licensed Repair (The City Requirement)

Austin Water explicitly states that to qualify for a commercial or residential leak adjustment, the failure must be repaired and verified. Because irrigation systems in Texas are strictly regulated by the Texas Commission on Environmental Quality (TCEQ), having a licensed professional execute the work ensures your application isn't immediately rejected.

When Simply Sprinkler of Texas resolves your line break, we provide a fully itemized, official digital invoice containing:

Our active TCEQ Licensed Irrigator (LI#) credentials.
The exact date and physical address of the leak isolation.
A detailed breakdown of the mechanical repair (e.g., cutting out fractured PVC, replacing burnt solenoids, or swapping failing master valves).

Step 2: Download the Official Application

Do not wait to file. Austin Water requires you to submit your formal request within 90 days of the date the leak was repaired.

You can download the official document directly from the city utilities portal:

Form Name: Austin Water Leak Adjustment Application
Where to find it: The official City of Austin Utilities website (coautilities.com under the forms and credits section).

Step 3: Complete the Form and Attach Our Invoice

The form will ask for your standard utility account details, the dates your water bill peaked, and the exact date the leak was fixed.

In the "Description of Repair" box on the application, you can mirror the text directly from your Simply Sprinkler receipt. When you submit the package, attach the copy of our itemized invoice. This acts as the official, legal proof of compliance the city clerks need to calculate your bill adjustment.

Step 4: How Your Credit is Calculated

Once approved, Austin Water will audit your historical usage over the same seasonal months from previous years to establish your "normal" baseline. They will typically credit back a significant percentage of the excess water charges directly to your utility account, saving you hundreds of dollars on your next cycle.

Facing a Spiked Water Bill? Don't Wait.

A hidden underground leak can waste thousands of gallons of water a day, destroying your landscape and draining your bank account.

If you suspect an underground line break on your property, call Simply Sprinkler of Texas today at1-877-517-4675. We will pinpoint the damage, fix it right using heavy-duty Schedule 40 fittings, and hand you the exact itemized, licensed paperwork you need to get your money back from the city.

Simply Sprinkler Of Texas